Terms and Conditions of Sale

Payment Methods

• Visa
• MasterCard
• Google Checkout
• ZAsale.com Gift Card
• No Purchase Orders, C.O.D., eChecks, Fax, or Phone orders please
• All orders are through this secured eCommerce server

Shipping Methods

• FedEx Ground - 1 to 5 business days + 24-48 hours to process the order.
• FedEx Home Delivery - 1 to 5 business days + 24-48 hours to process the order.
• FedEx 3Day Express Saver - 3 to 4 business days + 24-48 hours to process the order.
• FedEx 2Day - Delivery within 2 business days + 24-48 hours to process the order.
• FedEx Standard Overnight - Delivery within 1 business day + 24-48 hours to process the order.
• Standard Mail - 5 to 6 business days + 24-48 hours to process the order. (This applies to free shipping select items only.)
• USPS Priority Mail - 2 to 3 business days + 24-48 hours to process the order.
• For Hawaii and Alaska customers, USPS can only ship via Priority Mail and the shipping time will not be guaranteed. Therefore, ZAsale.com will default to and charge for Priority Mail.
• We only offers USPS Priority Mail service to Hawaii and Alaska. If you have selected other option as your preferred shipping option and attempt to checkout, the shipping method will default to Priority Mail and you will subsequently be charged accordingly.
• All international shipments must be shipped via USPS Express Mail International only. Each destination country charges customs and administrative fees on shipments containing dutiable items. Free shipping does not apply to all international orders.
• All orders require 24-48 hours processing time before shipping.
• ZAsale.com does not offer International/Canadian free shipping at this time.
• Exact delivery times to Hawaii and Alaska cannot be guaranteed.
• ZAsale.com does not process orders during weekends. No deliveries will be made on Saturday or Sunday.
• ZAsale.com does not guarantee same day shipping.
• All orders shipped within Arizona will be charged state sales tax. Please note that the sales tax for orders is calculated based upon the total price of the order, excluding shipping and handling. The tax imposed by many states on Shipping and Handling is part of the state sales tax, not a separate tax.

Price Matching

ZAsale.com does not price match competitors but will honor our advertised prices. For your convenience, all of our most current pricing is listed on our web site and updated in real-time. Prices are non-negotiable.

Cross-Ship

ZAsale.com does not cross-ship under any circumstance.

Product Image and Feature Information

The product resources offered in Product Feature information are provided courtesy of their respective developers. As such, ZAsale.com is not responsible in any way for the accuracy of claims, representations or suggestions made in these materials. Similarly, all compatibility or technical issues should be directed to the appropriate developer or manufacturer. These resources are provided on an "as is" basis by ZAsale.com as a supplementary service to you, the user. We offer these resources to you strictly for informative purposes as they may lend valuable insight into products you are interested in and clarify any associated benefits.

Promotional Codes

ZAsale.com will sometimes furnish an alphanumeric code that can be used for promotions on our web site. These promotional codes may be found in print and/or online advertisements, sent via email to our Newsletter and/or Promotion subscribers, presented on the ZAsale.com web site. Some of the specials offered by entering a Promo Code during checkout include free shipping, volume discounts, free gifts or complimentary Rush Order processing. The provisions for a Promo Code will be included with the code itself; if an expiration date or other condition is stipulated, just reference where you acquired the code for the exact requirements. Please note that Promo Codes are not redeemable for cash and you must spend more than the discount price in order for a promotion to be applied. For example, if a Promo Code offered $10.00 off your next purchase, you would need to spend more than $10.00 to redeem your discount.

Mail-in Rebates

ZAsale.com may advertise any current rebates on our web site. Any use of these rebates is limited to the terms and conditions specified by the product manufacturer. If you have any questions regarding rebate terms and conditions, please contact the manufacturer directly. We are not responsible for any rebate discount, qualification, terms of rebate or the value of said rebate. For more information regarding rebates, please contact the perspective manufacturer directly.

Sales Tax

Sales tax is only required for orders shipping into states where we are located for purposes under applicable laws. Therefore, all orders shipping into Arizona will be charged applicable sales tax according to your area's tax rate. Please note that the sales tax is calculated based upon the total price of the order, excluding shipping and handling. The tax imposed by many states on shipping and handling is part of the state sales tax, not a separate tax. We currently don’t charge sales tax on Shipping and Handling.

Duty Tax

International orders are subject to a separate tax set by your local customs agency in your area. Following a successful transaction, your order will be processed and shipped, generally by the most cost effective timely service available. However, you will be further responsible for a “Duty” tax upon receipt at your country of destination. Each destination country charges customs and administrative fees on shipments containing dutiable items. Customs issues and regulations are outside the control of ZA International (ZAsale.com) and the United States Postal Service.

For more information, please contact your local postal facility or customs agency for specifics, such as detailed tax rates and fees. This number can be found in your local phone book.

Product Testing

ZAsale.com , like other e-tailers, ships items in the condition they were received from the original manufacturer/distributor. ZAsale.com does not conduct product testing before shipping any merchandise.

"Must Be Purchased With Hardware"

The "must be purchased with hardware" precept is mandated by the software publisher. In accordance, ZAsale.com customers must purchase some type of product which falls under the general category of computer hardware in order to purchase applicable software. Hardware is classified as any component that will be used when assembling a computer system (a hard drive, motherboard, processor and a floppy drive are all examples of merchandise that will qualify). There is no specific or set price the hardware has to be, merely that there is some sort of eligible hardware present in the order itself.

Money Back Guarantee/Refund Policy

All merchandise unless otherwise indicated may be returned within 14 days from the original invoice date for a refund. A return authorization number is required for all returns. A 15% restocking fee may apply. These terms apply to all refunds. Most products are shipped with a refund/replacement guarantee period unless otherwise noted in the product listing. Customers must inform ZAsale.com of any order discrepancy within 7 days from the invoice date so that we may investigate and resolve the situation accordingly.

ZAsale.com offers our customers a 14-day satisfaction replacement or refund guarantee on all purchases, except:

• All other Open Box merchandise has a 10-day warranty period.
• Downloadable software is refundable within 10 days of the original invoice date. ZAsale.com will confirm that the product has not been downloaded and, upon verification, the customer will be issued a letter of destruction. Once he/she agrees to the terms stipulated in the letter, ZAsale.com will issue a Return Merchandise Authorization number for the refund amount.
• DVDs and Software are non-refundable but may be exchanged for a functional version of the same title.

Software Return Policy

Retail Software may only be returned for refund within 14 days of the invoice date if the packaging is unopened and untampered with. Opened retail software cannot be returned for refund. If you have opened a retail software purchase to discover a damaged and/or defective disc, you may exchange the software for an identical replacement by contacting Customer Service at Support@ZAsale.com and acquiring an RMA number. All OEM software including the operating system is 100% non-refundable once purchased and delivered. OEM versions are intended for system builders only and cannot be transferred to another PC once it is installed. Purchasers of this software are required to comply with the terms of the System Builder License, including responsibility for providing all end-user support. ZAsale.com is not responsible for system/software incompatibility, and incompatibility issues do not qualify software as damaged or defective. Customers are encouraged to contact the respective software publisher for answers to technical questions, such as minimum system requirements, prior to purchase.

DVD Return Policy

DVDs are non-refundable but may be exchanged within 14-days of the invoice date for a functional version of the same film by using the shipping label packaged with your order. If you have any questions or concerns, please contact us for help.

Physical Damage Policy

Physical damage to any product purchased at ZAsale.com will effectively void warranty coverage. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage. Manufacturers will not accept physically damaged products back from us. Therefore, ZAsale.com will return any physically damaged product back to the customer at the customer's expense.

Restocking Fee

A 15% restocking fee will be applied to all returns for refund unless an exchange has been requested or the product is no longer available for exchange. Shipping charges are non-refundable. No refunds after 14 days.

Technical Support

ZAsale.com does not offer any technical support or product assistance. We cannot offer advice on compatibility of items, make product recommendations, provide technical support or sales advice. We post all of the information the manufacturer provides us with for your convenience. Please contact the manufacturer directly for accurate answers to your technical questions or for additional information or specifications that are not posted.

Processing Time

You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. ZAsale.com does not guarantee same day-shipping. Orders are not processed on weekends and holidays.

Rush Processing

ZAsale.com will rush process your order for an additional fee provided that the following conditions are met:

• Order is submitted before 12 noon MST.
• Your transaction and credit card authorization is successfully completed before 12:30PM MST.
• Your shipping address matches your credit card billing address (i.e. No alternate ship to address).
• Rush Processing does NOT apply to Pre-Paid Check orders.

Rush Processing Disclaimer:

IN ALL CIRCUMSTANCES, ZASALE.COM'S MAXIMUM LIABILITY IS LIMITED TO THIS RUSH ORDER FEE ONLY. WHILE ZASALE.COM CANNOT GUARANTEE SAME DAY SHIPMENT FOR ALL ORDERS, ZASALE.COM WILL PUT FORTH ITS BEST EFFORT TO SHIP ALL RUSH PROCESSING ORDERS THE SAME BUSINESS DAY IF THE ABOVE CONDITIONS ARE MET. OTHERWISE, YOUR $5.99 RUSH PROCESSING FEE WILL BE REFUNDED.

Pre-orders

Click the Pre-order button in the item description and checkout as you normally would. A Sales Order number will be issued at the Order Confirmation screen just as if you were placing a conventional order, but your credit/debit card will not be charged until your pre-ordered DVD or software is in stock and ready to ship. If you purchase an in-stock item with a pre-order item, you will be charged accordingly for the available product and the difference when your pre-ordered item is in stock and ready for shipment. In this instance, two Sales Order numbers will be issued; one for the in-stock merchandise and one for the pre-ordered merchandise. You will be kept up-to-date via our website and through standard Order Status emails to your account.

Order status

ZAsale.com will keep you informed of your order status via e-mail. All tracking information will be emailed to your ZAsale.com ID and posted in your account once your order has shipped. You may also acquire your order status and other live updates by logging in to your account on our website.

Security

Security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 128-bit technology. Once we receive your information through the internet, only trusted, authorized employees will process the payment to make sure your information is handled with the utmost level of security.

Privacy

ZAsale.com respects your privacy. We will not under any circumstances sell or release your information to anyone except as outlined in our privacy policy. All of the information obtained from our web site will be used for processing purposes only. The only e-mails you will receive from ZAsale.com are updates to any recent orders and/or returns.

Safe Shopping Guarantee

Fair Credit Billing Act: We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 for fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using our secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Change orders

The initial order will be canceled once you notify us for any changes. We cannot modify any information in your order after a purchase has been made. You may re-order and purchase with the correct information and we will process it immediately. Please email us during hours of operation to request a cancellation of your order within the same business day. Please have your sales order or customer number ready for better assistance.

Cancel orders

You may request an order be cancelled provided the order has not already been processed and shipped. Simply email us during hours of operation to request an order cancellation within the same business day. You will receive a credit for the full amount to your credit/debit card in approximately 1-2 business days.

Resellers

Unfortunately, we do not currently have a reseller or discount program available at this time.

• Tax: All customers outside of Arizona will not be charged any state sales tax. Therefore, there is no need to fax or set up any reseller tax exemption form.
• For Arizona Resellers: We currently do not offer a resale program

Volume discounts

ZAsale.com does not have a reseller or discount program available at this time.

Product listings

ZAsale.com strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our website. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, ZAsale.com shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other websites from ZASale.com are provided as resources to customers looking for additional information and/or professional opinion. ZAsale.com does not assume responsibility for the claims and/or representations made on these or any other websites.

Product Revisions

ZAsale.com is not responsible for changes or variations in product specifications and/or physical appearance. In the interest of our customers, ZAsale.com puts forth its best efforts to ensure that all product information is up-to-date and factual. Unfortunately there are varying determinates which, although infrequent, could cause the information on our website to become outdated without our immediate knowledge. This includes but is not limited to new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. ZAsale.com relies on the manufacturer to communicate these differences. Presently we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so. Consequently, ZAsale.com will not be held responsible for product revision changes.

Product reviews

All review submissions are subject to moderation by ZAsale.com. Please follow our submission guidelines. ZAsale.com moderates all review submissions to ensure that only reviews that offer helpful insight are published.*

What to include in your submission:

1. Experiences with a fully-functional product leading to perceived pros and cons**
2. Thoughts about the product's feature-set as you've experienced it

What NOT to include in your submission:

1. Profanity, obscenity and other offensive language
2. Single-word reviews
3. Non product-specific reviews
4. Any mention of ZAsale.com 's competitors by name
5. URLs, specific pricing, and specific availability (or other time-sensitive information)
6. Experiences with a DOA, defective, damaged or otherwise semi-functional product
7. Reviews that criticize the brand or reseller without a majority of the review offering product-specific insight

Purchase Agreement

By accepting delivery of any product delivered from ZA International ("ZAsale.com"), you ("Customer") agree to be bound by the terms and conditions listed below. You and ZAsale.com agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and ZAsale.com. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from ZAsale.com.

Satisfaction Guarantee

ZAsale.com offers our Customers a 14-day satisfaction replacement or refund guarantee on all purchases, except:

• All other Open Box merchandise has a 14-day warranty period.
• All refunds will be subjected to a 15% restocking fee.
• DVDs and Software are non-refundable and may be exchanged within 14-days of the invoice date for the same title only.
• Manufacturer Kits are different than Kit Products and Pack Products as they are arranged by the brand/manufacturer and will only have one item number. Warranty guidelines have yet to be stipulated.

To take advantage of ZAsale.com's satisfaction guarantee, the Customer must comply with the Product Return Procedure detailed below. Any breach of ZAsale.com's Return Policy Procedure will result in the loss of ZAsale.com's refund/replacement guarantee. Furthermore, all return shipments not in compliance with these instructions will be rejected.

Product Return Procedure

• To return a product in compliance with ZAsale.com's satisfaction guarantee, you must obtain a Return Merchandise Authorization ("RMA") number within the guarantee return period for the product (described above). Please click here to acquire an RMA number. All RMA requests must be filed online. ZAsale.com will not accept returns without prior authorization and a RMA number. Once issued, RMA numbers are valid for 15 days within which return products must be received by ZAsale.com. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.
• Customer is solely responsible for shipping any returned product to ZAsale.com. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, ZAsale.com's Return Procedure will be breached and ZAsale.com may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s).
• ZAsale.com will not refund to Customer the original shipping charges. In addition, ZAsale.com will assess a 15% restocking fee against the Customer's account on all returns for refund.

Warranties; All product sold "AS-IS" or "With All Faults"

ZASALE.COM IS A WHOLESALER ONLY. PRODUCTS SOLD BY ZASALE.COM ARE NOT MANUFACTURED BY ZASALE.COM. THE PRODUCTS MAY, HOWEVER, BE COVERED BY EACH MANUFACTURER'S WARRANTY, SERVICE, AND SUPPORT POLICY (IF PRESENT). ZASALE.COM ASSIGNS AND PASSES THROUGH TO THE CUSTOMER ANY WARRANTY OF THE MANUFACTURER, AND CUSTOMER ACKNOWLEDGES THAT IT SHALL HAVE RECOURSE ONLY UNDER SUCH WARRANTIES AND ONLY AS AGAINST THE MANUFACTURER OF THE PRODUCTS. ZASALE.COM MAKES NO REPRESENTATION OR EXPRESS WARRANTY WITH RESPECT TO THE PRODUCT EXCEPT THOSE STATED IN THIS DOCUMENT. ZASALE.COM DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY SUCH PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES ARISING FROM STATUTE, TRADE USAGE, COURSE OF DEALING, OR COURSE OF PERFORMANCE.

ALL ITEMS SOLD THROUGH ZASALE.COM ARE SOLD "AS-IS" OR "WITH ALL FAULTS." THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THESE ITEMS IS WITH THE BUYER. SHOULD ANY OF THESE ITEMS PROVE DEFECTIVE, DO NOT FUNCTION, OR FUNCTION IMPROPERLY IN ANY WAY FOLLOWING THEIR PURCHASE, THE BUYER, AND NOT THE MANUFACTURER, DISTRIBUTOR, OR ZASALE.COM , ASSUMES THE ENTIRE COST OF ALL NECESSARY SERVICING OR REPAIR.

Limitation of Liability

IN ALL CIRCUMSTANCES ZASALE.COM'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. ZASALE.COM SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. ZASALE.COM SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT ZASALE.COM HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.

Recordings

ZAsale.com does not consent to having any telephone calls recorded and reserves the right to terminate any call that is being recorded. Customer agrees not to record any call with ZAsale.com unless Customer has provided clear and conspicuous notice to ZAsale.com and has received prior written consent from ZAsale.com.

General Terms and Conditions

Orders

An order is not binding upon ZAsale.com until it is accepted; ZAsale.com must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment. Customer can make payment by credit card, or some other method prearranged with ZAsale.com. You agree to pay the amount(s) due as specified on the invoice, and you agree to pay interest on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.

Shipping Charges

Your total cost for purchase of any product will include shipping and handling charges shown on the ZAsale.com invoice.

Risk of Loss

ZAsale.com will arrange for shipment of ordered product(s) to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product(s) -- excepting software-- and risk of loss passes to the Customer upon delivery to the carrier. ZAsale.com reserves a purchase money security interest in the product(s) until its receipt of the full amount due. Customer agrees to allow ZAsale.com to sign appropriate documents on Customer's behalf to permit ZAsale.com to protect its purchase money security interest. Title to software will remain with the licensor(s). All software is provided subject to the license agreement of the software maker. Customer agrees to be bound by any software license agreement once the seal on the package is broken. ZAsale.com will advise Customer of estimated shipping dates, but ZAsale.com will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.

Governing Law and Jurisdiction

Any dispute arising out of or related to these Terms and Conditions or the sales transaction between ZAsale.com and Customer shall be governed by the laws of the State of Arizona, without regard to its conflicts of law rules. Specifically, the validity, interpretation, and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. ZAsale.com and Customer consent to the exclusive jurisdiction and the exclusive venue of the State Courts of the State of Arizona, Maricopa County, to resolve any dispute between them related hereto, and the parities waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the Customer also agree not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against ZAsale.com that is more than one year after the date of the applicable invoice.

Severability

If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable Arizona law.

Waiver

The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.

Entire Agreement

These terms and conditions, together with ZAsale.com 's invoice regarding the products ordered by Customer, are the complete and exclusive agreement between ZAsale.com and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between ZAsale.com and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.