Frequently Asked Questions

Order Information

All ordering, price quotes, stock status, and shipping quotes are provided online -- no exceptions. We do not accept phone, fax or e-mail orders or quotes. All pricing quotes on products and shipping are available on the website only.

If you didn't see an order confirmation page even though you clicked the last submit button, our server probably still received your order. This happens when communication back to your PC is interrupted following your order submission. Contact our customer support at: support@zasale.com to make sure your order was received.

Email our customer service at support@zasale.com with your order information. We will void the order for you as long as it has not yet been invoiced or shipped. If duplicate orders have been shipped, obtain the tracking number(s) for the order(s) you do not want and call shipping carrier to refuse those shipments. You will be refunded in full when those items are returned to us at the address provided on this site and on the shipping label.

ZAsale.com will keep you informed of your order via e-mail. Your tracking number will be emailed to you once the item is shipped. You may also check our online order status page for live updates.

Go to the Your Account page under Order/Billing History.

If an order is placed but the credit card is declined or the shipping address cannot be verified within three business days, the order is voided. There is no way to regenerate a void order; you'll have to re-order online. Please email ZAsale.com customer service at support@zasale.com with your order details if you believe there's been an error.

No. Once an order is submitted it can only be amended or edited by emailing ZAsale.com customer service at support@zasale.com. Once our warehouse have scanned an order, items cannot be added or deleted. Once any box from an order is shipped, the order cannot be voided.

It takes one to two business days for us to process an order (prior to shipping it). Once the order has shipped, your estimated time of arrival will be determined by your selected shipping method and your local FedEx or USPS guidelines for delivery.

ZAsale.com offers Rush Processing for orders placed before 12PM MST for a small additional fee. ZAsale.com will put forth its best efforts. We cannot however, guarantee that your order will ship the same day. If we fail to ship your order on the same day, we will refund the Rush Processing fee.

We do not combine orders for you over the phone. However, if you email us before your orders are processed, we can cancel your orders so you can place a single order for all the items you want. Please understand that we cannot cancel an order once it has been scanned by our warehouse.

No, you'll have to re-order online.

1. Click the Your Account button located at the top right of the ZAsale.com webpage.
2. Login with your current e-mail address and password. Enter the security code shown on the page. Click Login.
3. Once you are logged in, change your ZAsale.com login ID by updating your email address accordingly. Click Update Account.
4. A message will indicate “Your account has been updated” will appear when you have successfully changed your login ID.

The server allows 5 login attempts every 5 minutes. Beyond that, it will "time out" the account, and login will be forbidden for several minutes. If this "time out" occurs 15 times within the span of 72 hours, the IP address used for these attempts will be locked, and login from that IP will no longer work. If this has occurred, please try logging in from a different location and contact customer service for assistance.

Security is a top priority at ZAsale.com. When you submit sensitive information via the website, your information is protected both online and offline.

When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL. ZAsale.com uses the most advanced form of SSL software available: 128-bit encryption.

Access to all of our users' information is restricted. Security cameras are positioned throughout the building in conjunction with multiple alarm systems. If you wish to have your financial information removed at the time of your order, you may opt to have your financial information deleted from our records upon completion of your order. Otherwise, you may contact us at support@zasale.com to request that your information be deleted from our database. For future transactions, you will be required to re-enter your information.

All ZAsale.com servers, including web servers and database servers, are housed and maintained in secure locations. Access to the database is strictly monitored and protected from outside access. Internet access is restricted and protected by multiple firewalls and password protection. The servers on which we store personally identifiable information are kept in a secured environment, inside a secured and locked room. All backups are stored and locked in a high-level security room. Only personnel with proper security clearance have access to these restricted areas. Tape backups are not permitted to leave the premises.

ZAsale.com respects your privacy. We will not under any circumstances sell or release your information to anyone without your consent. Please see our Privacy Policy for additional details.

Shopping cart problems usually occur for one or more of the following reasons:

1. Cookies are not enabled, or your browser is configured to block ZAsale.com cookies.
   NOTE: In some cases, the cookies on your computer may become corrupted. If you've verified that zasale.com cookies are being accepted and you're still experiencing problems with the shopping cart, please clear your cookies and cache, close your browser and try again.
2. The master clock on the computer is not set correctly.
3. The computer you're using is behind a firewall.
4. The item you are trying to purchase is sold out, or there is a lesser quantity than you wish to purchase.
5. You are using a browser released prior to Internet Explorer 5.1. If all else fails, try closing all open programs and restart your computer, or try from a different computer.

No. Our online catalog at https://zasale.com is our only catalog.

If you are entering the correct email address and password, and your account has not been suspended due to fraud or chargeback, please try the following:

1. Enable Cookies.
2. Enable Javascript.
3. Clear existing cookies and cache.
4. Make sure the date/time on your computer is correct for your time zone.
5. Make sure you do not block our site or our image cache server.
6. If you are using Internet Explorer, set your security profile to Medium and enable "Override automatic cookie handling". (Tools > Internet Options > Privacy tab > Advanced)
7. If you are using Firefox, type "about:config" in the address bar. Set the "network.http.sendRefererHeader" value to 1.
   
   If problems or issues continue, add the ZAsale host record into your computer:
   *Go to "C:\WINDOWS\system32\drivers\etc" and open the "hosts" file with Notepad. Add the following rows:
   https://zasale.com
   www.zasale.com

If an item is found to be out of stock after your order has been placed, then it will automatically be removed from your order. We will not hold up an order because an item is backordered. You will not be charged for the backordered item or for the shipping cost of the item (if you were already charged, you will be refunded). The item that was backordered will have to be re-ordered online when it becomes available again.

First, verify that you've received a box for each tracking number associated with your order. If all boxes have been delivered but you're still missing an item, check the packing material for small items. Please email ZAsale.com Customer Service at support@zasale.com with your order information if you're unable to locate an item.

Yes, but pre-orders are only offered for certain items. At this time, most of our products are not eligible for pre-order. Please note that we will not charge or ship a pre-order until all items on the pre-order are in stock. An item's ETA is subject to change without notice.

Yes, you can back order certain items even when they are sold out or out-of-stock. However, most of our items are not eligible for backorder.

A backorder will not be charged or shipped until all items on the order are in stock. A backordered item may have an ETA, although it is subject to change without notice.

Simply enter your Claim Code and Security Code in the “Coupon or Gift Card” area on the shopping cart page. ZAsale.com Coupons or ZAsale.com's Gift Certificates must be redeemed through the ZAsale.com website, https://zasale.com, toward the purchase of any product(s) listed in ZAsale.com’s online catalog. Gift Certificates can neither be refunded nor used to purchase Gift Certificates.

Presently we do not offer a registered mail option for APO/FPO orders. We currently utilize only the Priority Mail service offered by the United States Postal Service to keep rates as low as possible.

Immediately after your order is processed (typically 24-48 hours), a gift certificate is automatically sent to the recipient’s email address.

No, they do not expire. However, they are non-transferable from the original user to another user. The original user is the only one that can redeem the balance on a gift certificate.

Yes, and you’ll have to pay the remaining balance using a credit card or other payment method.

Certain items may not be purchased without the purchase of a separate non-software item from our online store. There are no minimum dollar requirements or specific hardware requirements.

Your claim codes are displayed on the Gift Certificate Balance page once you log in.

Because our inventory is stored in our warehouses, our staff cannot physically get a hold of any product to describe it for you. All product information we have is displayed on our website. Please use the "description" area and "SPECIFICATIONS" area to learn about products you're interested in. Or attempt to contact the manufacturer for specific details.

Search for the items you want to buy. Click "Add To Cart" for each item you want. If you want to buy more than one unit of an item, input the desired quantity in the "Quantity" field, and click "Update Cart". If you need to shop for more items, click "Continue Shopping". After you've added all items you want to purchase to your shopping cart, select a shipping method and your ship-to state. Click on the “Get Estimates” button to view the total charges. If everything meets your satisfaction, click "Checkout Now" or click “Google Checkout” and log in following the onscreen instructions. If you're a new customer, click Sign in here to create an account. The contents of your shopping cart will be held for you during this process. After creating an account, you should proceed to check out as normal.

In the efforts to best distribute our more popular products evenly to our customer base, you may find that a quantity purchase limit has been placed on select items restricting the quantity amount that can be purchased in a ‘cool down’ period of 48 hours.

After a ‘cool down’ period of 48 hours has expired from a previous purchase for an item(s) with a Quantity Limit restriction, you may place a new order for that item(s) keeping in mind the Quantity Limit, if still applicable.

If you receive a ‘Quantity Limit’ notification and was informed that your order was adjusted, that means our records indicate that the listed item(s) was either previously purchased under the same Customer account or using the same credit account and, with that purchase, the quantity limit for the listed item(s) has now been exceeded. Because of that, the listed item(s) indicated as exceeding its quantity limit would be removed from the order, and the remaining portion of the order would continue to process and ship.

If you receive a ‘Quantity Limit’ notification and was informed that your order was cancelled, that means our records indicate that the listed item(s) was either previously purchased under the same Customer account or using the same credit account and, with that purchase, the quantity limit for the listed item(s) has now been exceeded. If the listed item(s) in this notification was indicated as exceeding its quantity limit and was the only item(s) on the order, the order cannot continue processing, and would then be cancelled.

No, we do not offer (or honor) rebates for open box items. A rebate offer for a new product will not be honored for a open box unit of the same product.